Villa Vie Privacy Policy

Our commitment to privacy

Villa Vie respects your privacy and is committed to handling personal information carefully, transparently and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

Visit the Villa Vie website
Submit an accommodation enquiry
Request or make a reservation
Communicate with us
Subscribe to marketing communications
Stay at Villa Vie
Interact with us through a third-party booking platform

This policy is intended to reflect the requirements of the New Zealand Privacy Act 2020 and its Information Privacy Principles. Those principles regulate the collection, storage, use, access, correction, retention and disclosure of personal information.

Who we are

illa Vie is a privately operated holiday accommodation property located in Warkworth, New Zealand.

In this Privacy Policy,“Villa Vie,” “we,” “our” and “us” refer to the owners and operators of Villa Vie.

Our website is hosted using Wix. We may also use third-party booking, payment, communication, analytics and property management services to operate the accommodation.

Privacy contact

For privacy questions or requests, please contact:

Email: foxy@avinki.co.nz

A postal contact address can be provided on request where required.

Personal information we collect

Depending on how you interact with Villa Vie, we may collect:

Contact information

Full name
Email address
Telephone number
Residential or billing address, where required

Enquiry and reservation information

Preferred check-in and check-out dates
Number of adults and children
Names of guests, where reasonably required
Purpose or general nature of the stay
Questions, messages or special requests
Accessibility or mobility information voluntarily provided by you
Booking history and previous communications

Payment and transaction information

Amounts paid or payable
Payment status
Deposit and refund information
Billing details
Transaction references
Records required for financial, taxation or accounting purposes

Payment card details may be collected and processed directly by a third-party payment provider. Villa Vie does not intend to retain complete credit or debit card numbers.

Information collected during a stay

Where relevant, we may collect:

Check-in and check-out records
Communications relating to the stay
Information about maintenance, damage or incidents
Complaints, feedback and review information
Information required to respond to emergencies or protect guests and the property

Website and technical information

When you use the Villa Vie website, Wix and connected services may collect:

Internet Protocol address
Browser and device type
Pages visited
Date and time of access
Approximate location derived from technical information
Referring website or advertising source
Cookie identifiers
Interaction and website-performance information

Wix uses essential cookies for matters such as site security, stability, core operation and fraud detection. Third-party applications and integrations, including analytics and advertising tools, may place additional cookies.

Why we collect and use personal information

We may collect and use personal information to:

Respond to accommodation enquiries
Check availability
Prepare and provide quotations
Process, administer and confirm reservations
Communicate before, during and after a stay
Provide arrival and check-in information
Verify compliance with occupancy limits and booking conditions
Process payments, deposits, refunds and security-related charges
Arrange cleaning, maintenance and property preparation
Respond to special requests
Handle complaints, incidents, emergencies or property damage
Protect the safety and security of guests, neighbours and the property
Maintain financial, taxation and business records
Improve the Villa Vie website and guest experience
Prevent fraud, misuse or unlawful activity
Meet legal, regulatory, insurance and contractual obligations
Send marketing communications where consent has been provided or where otherwise permitted by law

We aim to collect only information reasonably necessary for operating Villa Vie. Data minimisation is a core New Zealand privacy principle, meaning identifying information should not be collected unless it is necessary for a lawful business purpose.

Booking on behalf of other guests

If you make a reservation on behalf of other people, we may ask you to provide limited personal information about those guests.

By providing that information, you confirm that:

You are authorised to provide it
The information is accurate
The other guests understand that their information may be handled in accordance with this Privacy Policy

The primary booking guest is responsible for ensuring that everyone included in the reservation is aware of the relevant booking information and property conditions.

Third parties and service providers

We may disclose relevant personal information to trusted third parties where reasonably necessary to operate Villa Vie, including:

Wix, as our website platform and hosting provider
Airbnb, Booking.com or another booking platform
Vacation-rental or channel-management providers
Payment gateways and financial institutions
Accountants, bookkeepers and professional advisers
Insurance providers
Local cleaning and linen contractors
Maintenance contractors and tradespeople
Information technology and website service providers
Email and communication providers
Analytics and advertising providers
Government agencies, regulators, courts or emergency services where required or authorised by law

We seek to limit information disclosed to service providers to what is reasonably necessary for the relevant service.

When you make a reservation through an external booking platform, that platform’s own privacy policy also applies. Villa Vie does not control all aspects of how an independent platform collects, stores or uses information.

Information processed outside New Zealand

Villa Vie is managed by owners based in Australia, and some of our technology providers may store or process information in Australia, the United States or other countries.

Where personal information is disclosed to an overseas person or organisation, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

Information Privacy Principle 12 of the New Zealand Privacy Act requires businesses to ensure that personal information disclosed overseas receives adequate or comparable protection, subject to the circumstances and permitted grounds under the Act.

By communicating with Villa Vie and using our website or booking services, you acknowledge that relevant information may be processed using service providers operating outside New Zealand.

Cookies and website analytics

The Villa Vie website uses cookies and similar technologies that help:

Operate and secure the website
Remember visitor preferences
Measure website performance
Understand how visitors find and use the website
Identify errors or technical issues
Assess the effectiveness of marketing campaigns
Improve website content and usability

Some cookies are essential to the operation and security of the website. Other cookies, including analytics or advertising cookies, may be optional.

Where available, you can manage non-essential cookies through the Villa Vie website’s cookie banner or privacy settings. You may also adjust cookie settings through your browser, although disabling essential cookies may affect website functionality.

Wix provides tools allowing visitors to accept or decline non-essential cookies, while consent choices can be recorded in the website’s consent log. Wix recommends linking the Privacy Policy through the cookie banner or website footer.

Direct marketing

Where you have consented, or where otherwise permitted by law, we may send information about:

Villa Vie availability
Special offers
Seasonal accommodation packages
Local events and experiences
News or updates about Villa Vie

You can unsubscribe at any time by:

Using the unsubscribe link in an email
Contacting us at hello@villavie.nz

Unsubscribing from marketing will not prevent us from sending transactional communications relating to an existing enquiry, reservation, payment or stay.

We do not sell guest contact details to other businesses for their independent marketing.

Security

We take reasonable steps to safeguard personal information against:

Loss
Unauthorised access
Misuse
Alteration
Disclosure
Destruction

These steps may include:

Password-protected accounts
Access controls
Reputable website and payment providers
Secure administrative practices
Limited access to guest information
Regular software and account reviews

However, no internet transmission, website platform or electronic storage system can be guaranteed to be completely secure. Guests should avoid sending highly sensitive information through ordinary email or an unsecured enquiry form.

Retention of personal information

We retain personal information only for as long as reasonably required to:

Administer an enquiry, reservation or stay
Maintain booking and guest-service records
Meet financial, taxation, insurance or legal obligations
Resolve disputes or complaints
Prevent fraud or misuse
Maintain legitimate business records

When personal information is no longer reasonably required, we may securely delete, anonymise or destroy it.

The New Zealand privacy principles require organisations not to retain personal information for longer than necessary for the lawful purpose for which it is held.

Accessing or correcting your information

You may request:

Confirmation of whether Villa Vie holds personal information about you
Access to that information
Correction of information that is inaccurate or incomplete

Please send your request to:

Email: hello@villavie.nz

We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

In some circumstances, access may be limited or refused where permitted by law. If we do not make a requested correction, you may ask us to attach a statement of the correction sought to the relevant information.

Rights of access and correction form part of the New Zealand Privacy Act’s Information Privacy Principles.

Privacy breaches

If we become aware of a privacy breach, we will assess the circumstances and take reasonable steps to contain and address it.

Where a breach has caused, or is likely to cause, serious harm, we will comply with applicable requirements to notify the New Zealand Privacy Commissioner and affected individuals.

Children’s information

Villa Vie is family-friendly accommodation, but the website and booking services are intended for use by adults.

Reservations must be made by an adult authorised to enter into the booking arrangement. We do not knowingly invite children to submit booking enquiries or provide personal information directly through the website.

Information about children should only be provided by a parent, guardian or authorised adult where reasonably necessary for the reservation or stay.

External links

The Villa Vie website may contain links to:

Tourism operators
Restaurants and wineries
Local attractions
Maps and travel services
Social media platforms
Airbnb, Booking.com or other booking services

Villa Vie is not responsible for the privacy practices, security or content of independently operated websites. Visitors should review the privacy policies of those services before providing personal information.

Complaints

If you have a privacy concern or believe that Villa Vie has not handled your personal information appropriately, please contact us first so we can investigate and respond.

Email: hello@villavie.nz

If your concern cannot be resolved, you may contact the New Zealand Office of the Privacy Commissioner through its official website.

Changes to this Privacy Policy

We may update this Privacy Policy when:

Our website changes
A direct-booking system is introduced
New payment, analytics or marketing tools are added
Our operating arrangements change
Applicable privacy requirements change

The current version will be published on the Villa Vie website with the date of the latest update.

Continued use of the website after an update does not remove any privacy rights provided by applicable law.